Service Level Agreement (SLA)
Last Updated: September 2026 • Official Enterprise Documentation
1. 99.99% Monthly Uptime SLA Commitment
NeuraVolt Cloud Services guarantees a minimum of 99.99% network and hypervisor uptime during each calendar billing month across all production NVMe web hosting, compute instances, and managed automation clusters.
2. Service Credit Schedule
In the unlikely event that monthly availability falls below our contractual 99.99% standard, customers are entitled to SLA service credits applied to their subsequent billing invoice according to the schedule below:
| Monthly Availability | Service Credit Granted |
|---|---|
| 99.90% to 99.98% | 10% Monthly Invoice Credit |
| 99.50% to 99.89% | 25% Monthly Invoice Credit |
| Less than 99.50% | 50% Monthly Invoice Credit |
3. Guardian SRE Autonomous Recovery Standard
For instances protected by Guardian SRE Pro and Enterprise, degraded worker processes (such as Nginx hangs, PHP-FPM deadlocks, or MySQL thread blocks) are autonomously diagnosed and gracefully restarted in under 3.0 seconds, preventing persistent downtime before users notice an interruption.
4. Credit Claims
To request a service credit, submit an inquiry to support@neuravolt.cloud within thirty (30) days of the affected calendar month. Approved credits are applied directly to future invoices.